Please read these Terms of Use ("Terms") carefully before using our online educational website (referred to as "the website" or "our website"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
1. User Eligibility
a. Students: You must be at least 13 years old to use our website. If you are under the age of 18, you must obtain parental or guardian consent before using our services.
b. Teachers/Tutors: You must meet the educational qualifications and experience requirements specified by our website to offer your services as a teacher/tutor.
c. Guardians/Parents: You may use our website on behalf of your minor child or ward, and you agree to be bound by these Terms on their behalf.
2. User Accounts
a. Registration: To access certain features of our website, you may need to create a user account. You agree to provide accurate and complete information during the registration process and to keep your account information updated.
b. Account Security: You are responsible for maintaining the security of your account credentials and for any activities or actions taken under your account. You must notify us immediately of any unauthorized use or suspected security breach.
3. User Conduct
a. Responsible Use: You agree to use our website in a responsible and lawful manner. You will not engage in any activity that may disrupt, interfere with, or harm the integrity or performance of our website or the experience of other users.
b. Prohibited Content: You will not upload, post, transmit, or share any content that is unlawful, abusive, defamatory, obscene, or otherwise objectionable. You will not infringe upon the intellectual property rights of others or violate any applicable laws or regulations.
4. Services and Transactions
a. Lessons and Sessions: Our website does not facilitate the scheduling and delivery of educational lessons and sessions between students and teachers/tutors. We do not endorse or guarantee the quality, accuracy, or suitability of the lessons or sessions provided. It is the responsibility of the parties involved to communicate and agree upon the terms, fees, and expectations for each lesson or session.
b. Payment: If applicable, you agree to pay any fees associated with the use of our website or the services provided by teachers/tutors. All payments must be made in accordance with the payment terms specified on our website.
5. Intellectual Property
a. Ownership: Our website and its content, including but not limited to text, graphics, images, logos, and software, are the property of the website owner or its licensors and are protected by intellectual property laws.
b. Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use our website and its content for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
6. Limitation of Liability
a. Disclaimer: Our website is provided on an "as is" and "as available" basis, without any warranties or representations. We do not guarantee the accuracy, completeness, or reliability of any information or content on our website. Use of our website is at your sole risk.
b. Limitation of Liability: To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or the services provided by teachers/tutors.
7. Modification and Termination
a. Modification: We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective upon posting on our website. Your continued use of our website after the posting of any modifications constitutes your acceptance of the revised Terms.
b. Termination: We may terminate or suspend your access to our website at any time, without cause or prior notice, for any reason, including if you violate these Terms.
8. Governing Law and Jurisdiction
These Terms and any disputes arising out of or in connection with the use of our website shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of Kenya.
9. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, or enforceability of the remaining provisions shall not in any way be affected or impaired.
10. Entire Agreement
These Terms constitute the entire agreement between you and us regarding your use of our website and supersede all prior and contemporaneous agreements, understandings, or representations.
• We reserve the right to suspend your account without warning, which could include discrediting your coins balance.
• Your name may be added to our list of scammers at our discretion.
• Your money and safety are your responsibility when dealing with others. You are required to do your due diligence and we will do our best to do our part.
• You are prohibited from creating more than one account. Creating more than one account could result in the banning of all your accounts.
• Any monetary transactions and refunds are your responsibility, and we are not responsible for any fraudulent activity.
• Sharing contact information in a job posting is prohibited. If you do so then your account will be automatically banned.
• Verifying a tutor's credentials, identity, and background check is your responsibility if you choose to share your contact details.
• Sharing contact details without specific permission will result in your profile being permanently banned.
• Once your bid for a job, there is no refund from TeacherLink, even if you withdraw the application.
• It's your responsibility to check students' credentials and handle payments and refunds, as we don't check their credit history or payment records.
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes made to the policy will be effective immediately upon posting on our website. If you have any questions or require further clarification regarding our refund policy, please contact our customer support team.
1. Introduction
The purpose of this dispute resolution process is to provide a fair and efficient mechanism for resolving disputes that may arise between students, teachers/tutors, and guardians/parents on our online educational website. We encourage all parties involved to attempt amicable resolution before initiating this process.
2. Submission of Dispute
If there is unsuccessful or the parties mutually agrees to seek the judgement of the Company, the dispute may be formally submitted to the website. Each party should provide a detailed written statement outlining the nature of the dispute, including any relevant evidence or documentation.
3. Investigation and Evaluation
Upon receiving the dispute, the Company will conduct a thorough investigation and evaluate the provided information. This may involve reviewing relevant communications, transaction records, and any other evidence submitted by the parties. The Company may also request additional information or clarification from all parties involved.
4. Decision and Resolution
Based on the findings of the investigation, the website will make a fair and impartial decision to resolve the dispute. The decision may involve providing a remedy, such as a refund, rescheduling of lessons, or any other appropriate action to address the issue. The decision will be communicated to all parties involved in writing, along with an explanation of the rationale behind it.
5. Appeals
If any party is dissatisfied with the decision, they may have the option to appeal. The appeals process, if available, should be clearly outlined by the website. Appeals will be reviewed by a different individual or panel within the website who has not been previously involved in the dispute resolution process.
6. Finality of Decision
The decision reached by the website or the outcome of an appeal will be final and binding on all parties involved. It is expected that all parties will comply with the decision and take any necessary actions to implement the resolution.
7. Confidentiality
All information shared during the dispute resolution process, including written statements, evidence, and communications, should be treated as confidential and used solely for the purpose of resolving the dispute. Parties involved should not disclose such information to any third parties without the explicit consent of all parties.
8. Compliance with Terms of Service
All parties are expected to comply with the terms of service of website throughout the dispute resolution process. Any violations may result in additional actions, including the termination of user accounts.
If you have any questions or concerns about these Terms, please contact us.
By using our website, you acknowledge and agree to these Terms of Use.